Rituil offers a Limited Lifetime Guarantee on its cork mats, covering 5 years of regular use by the original individual purchaser from Rituil or authorized US sellers. If the surface wears out under normal use, we replace the mat once.The guarantee does not cover cosmetic wear, misuse, improper cleaning, heat or water exposure, folding, or loss.
Replacement is the sole remedy; no cash refunds. To claim, email help@rituil.com with proof of purchase and a photo. We respond within 2 business days. Return shipping is your responsibility. Implied warranties are limited to this term. Subject to change. Trade orders not included.
Our full Lifetime Guarantee information can be found here.